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Business Analyst - Airport Technology ref: J381

Job Description: 

Our client are experts in providing critical Technology to Airports around the globe and are looking for a Technical Business Analyst to join their west London team. The successful candidate will be working on world leading Airline / Airport technology.


  • Take ownership internally (and eventually externally) for end-end coherence of the product
  • Liase with the customer and Product Management to analyse new requirements.
  • Deliver clear, maintainable and understandable functional specifications and interfaces documentation.
  • Identify interactions and assess impacts with other packages/products/solutions to ensure functional compatibility.
  • Use Agile methodologies to coordinate those interactions from building phase to delivery to ensure the compliance of the delivered functionality.
  • Obtain specification validation through carrying out the functional review with Development, QA and Product Management
  • Carry out the functional walk-through of the product with the Development team and Product Management
  • Contribute with Development teams to technical design for their own area.
  • Build detailed functional validation strategies and execute product and interface tests.
  • Contribute with QA teams to product quality by giving inputs for the test strategy.

Maintain and optimise

  • Troubleshoot and investigate defects raised by their customers to ensure compliance of their products to the specifications and system integrity
  • Communicate with customers on the steps taken to solve the issues


  • Work closely with Product Management, Software Engineers, and Quality Assurance to create high quality products and enhancements
  • Collaborate with fellow team members, to benefit from their knowledge and different backgrounds, and bring your own assets to the team.

Create and innovate

  • Analyse needs and requirements, from customer and internal sources, and propose functional / technical solution recommendations with supporting rationale as well as an estimate of the required effort
  • Provide on request functional knowledge on their own area for Sales, Account Management, Development, Implementation and Support requests (for elaboration of business cases and RFP responses)
  • Provide inputs to Product Management for product functionalities enhancement, business cases and RFP responses, based on their knowledge & product experience. May participate on demand to customer workshops.
  • Contribute to innovation and product evolution within their functional area by sharing with peers & product managers information such as industry trends & standards etc.
  • Show creativity and autonomy in finding solutions to nontrivial problems


Skills & Experience

  • Post-secondary degree in Computer Science or related technical field or equivalent experience
  • Proven years of business analysis & customer facing experience
  • Experience in the Travel IT industry is a plus

Business understanding

  • An understanding of what it takes to design, build and operate a large scale, complex system that has to operate flawlessly 24x7, 365 days per year.
  • They believe in aiming for excellence, taking responsibility, working together and putting their customers first.  They need you to display these qualities too.
  • Excellent interpersonal skills – you will work with other operations and development teams on a daily basis.


Computing: Capability to synthetize thoughts and flows (e.g. UML modelling etc.)

Languages: Fluent English

Specific knowledge: Travel IT industry experience is a plus

Other: Kanban and SCRUM methodologies, Team spirit, Multicultural approach, good communication skills, analytical and conceptual thinking, customer focus


Job Location: 
Middlesex GB

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