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Business Analyst - Travel-Technology ref: J381

Job Description: 

Our client are experts in providing critical Technology to the travel industry around the globe and are looking for a Business Analyst to join their west London team. We're looking for an enthusiastic Business Analyst with experience of working with large scale, complex system that has to operate flawlessly 24x7, 365 days per year.


  • Analyse requirements submitted by the customer or by Product Management.
  • Deliver clear, maintainable and understandable functional specifications and interfaces documentation.
  • Identify interactions and assess impacts with other packages/products/solutions to ensure functional compatibility.
  • Coordinate those interactions from building phase to delivery to ensure the compliance of the delivered functionality.
  • Obtain specification validation through carrying out the functional review with Development, QA and Product Management. 
  • Carry out the functional walk-through of the product with the Development team and Product Management. 
  • Contribute with Development teams to technical design for their own area.
  • Contribute with QA teams to product quality by giving inputs for the test strategy.        
  • Analyse needs and requirements, from customer and internal sources, and propose functional/technical solution recommendations with supporting rationale as well as an estimate of the required effort
  • Provide on request functional knowledge on their own area for Sales, Account Management, Development, Implementation and Support requests (for elaboration of business cases and RFP responses
  • Provide inputs to Product Management for product functionalities enhancement, business cases and RFP responses, based on their knowledge & product experience. May participate on demand to customer workshops.
  • Contribute to innovation and product evolution within their functional area by sharing with peers & product managers’ information such as industry trends & standards etc.
  • Show creativity and autonomy in finding solutions to nontrivial problems 

Skills & Experience

  • Post-secondary degree in Computer Science or related technical field or equivalent experience
  • Proven years of business analysis & customer facing experience. 
  • Experience in the Travel IT industry is a plus

Business understanding

  • An understanding of what it takes to design, build and operate a large scale, complex system that has to operate flawlessly 24x7, 365 days per year.
  • Believe in aiming for excellence, taking responsibility, working together and putting customers first.  You need to display these qualities too.
  • Excellent interpersonal skills – you will work with other operations and development teams on a daily basis.


Computing: Capability to synthetize thoughts and flows (e.g. UML modelling etc.)

Languages: Fluent English

Specific knowledge: Travel IT industry experience is a plus

Other: Kanban and SCRUM methodologies, Team spirit, Multicultural approach, good communication skills, analytical and conceptual thinking, customer focus

Location: West London, commutable from Middlesex, Surrey, Hampshire, Berkshire and NW & SW London. 


Job Location: 
Middlesex GB

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