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Implementation Manager – B2B Payment ref: J379

Job Description: 

Great opportunity for an experienced Implementation Manager to join a leading brand in offering B2B Payment.

As a vital part of the team, the Implementation Manager will primarily be responsible for assuring that all new customers being onboarded using the APIs are tested against a specified set of certification test cases. The role involves working closely with our customers to ensure they follow test cases (often in real time phone calls) and validate the data as it reaches systems. The secondary function of the role is to develop UAT plans/scripts for testing new software developments internally after handover from tech and development teams. Some release management/planning may also be involved in this portion of the role.

You will need a background in software, integration and professional testing and a flair for customer service. You will be expected to escalate any issues in a clear and concise way following running test cases and to work closely with project and implementation managers to provide a slick and united face to clients technical and project management teams.

Key Responsibilities: 

  • Creating and maintaining a Certification Test Pack (s) – including test scripts and plans based upon system requirements
  • Liaising with Customers directly and walking them through the Certification processes
  • Monitoring internal systems and validating results of tests
  • Management of test logs 
  • Defect management
  • Issuing certification letters, certifying you are happy with testing results
  • Identify gaps in our internal processes and provide suggestions on how improvements can be made

Requirements and skills: 

  • Experience in client facing roles especially dealing with people from different cultures and backgrounds 
  • Experience and proven track record of building test scripts/test plans for customer facing software developments and API integrations
  • Good working knowledge of REST API messaging, specifications
  • Experience in previous testing environment using industry best practices and standard testing tools
  • Quickly build rapport and credibility with all levels, over the phone and with internal/external parties alike
  • Strong analytical and problem solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution.
  • Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential).
  • Ability to communicate effectivity at all levels both internally and externally.
  • Experience in the payments market and having knowledge of basic Visa/Mastercard payments principles would be considered a strong asset.

 

Job Location: 
London GB
Job Industry: 
B2B Payment
Job Salary: 
Competitive
Currency: 
British Pound

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