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Services Manager - Travel-Payment ref: J490

Job Description: 

Fantastic opportunity for a Service Manager or Account Manager to join a market leader in providing B2B payment solutions. The successful candidate will have Account Management background in travel technology or B2B payment with focus on service delivery, technical support and day to day running of accounts. Fluency in English and Italian is a must and Spanish is the BIG plus.

As an B2B Account Manager you are responsible for ensuring client satisfaction through prompt resolution of client issues or concerns.   The successful account manage is the main point of contact and must be adept at communicating effectively with individuals at all business levels.  This position requires excellent client service, creativity, innovation and the ability to understand and solve complex issues and situations. The ideal candidate will identify inefficiencies in a strategic client’s program and provide need-based solutions and knowledge.  

Key Responsibilities & Accountabilities

B2B Account Management:

  • Collaboratively work with all stakeholders as a part of a team of professionals to provide the highest levels of service and to achieve department goals.
  • Manage day to day running of strategic client accounts and be the main point of contact.
  • Creative and prompt issue resolution when faced with unique client requests and scenarios.
  • Implement and provide on-going technical support of new products and services.
  • Prepare and present professional level information, analysis and recommendations
  • Demonstrate a well-polished and proficient presentation, verbal and written communication skills. Portray and instil confidence with all stakeholders at all times.
  • Be team, goal and detail oriented while demonstrating self-motivation.
  • Provide superior/world class client service
  • Identify and exceed the needs of the organisation and clients through collaboration, strategic outreach, problem-solving and adaptability to the needs and market objectives of our strategic clients
  • Identify reporting needs, create solution based paperless reporting and analyse data to provide the client with best practices and knowledge for problem management
  • Participate on cross-functional or core teams relating to strategic clients
  • Monitor and manage high risk accounts

Required Background:

  • Bachelor’s degree and/or experience in a client-facing role
  • Previous service delivery and account management experience
  • European language skills – minimum English and Italian fluency. Spanish is a plus.
  • Strong communication skills and empathetic approach to clients
  • Excellent time management, organisation, prioritisation, and the ability to manage multiple tasks in a fast-paced environment
  • Effective verbal and written communication skills
  • Analytical and mathematical skills, with a solution orientated approach
  • Strong PC skills with Microsoft suite-Word, Access, Excel, MS Project, Power-Point, Visio
  • Ability to provide training and documentation

Desirable

  • Understanding of web service protocol SOAP would be advantageous
  • Project management experience
  • Experience working cross-functionally
Job Location: 
London GB

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