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Training Specialist ref: J486

Job Description: 

Training Specialist - Permanent - London

My client is a Travel Tech company providing travel companies with technology that automates booking management and back office processes and are looking for a Training Specialist to join them in their London office.

Experience Requirements

  • Proven years’ of experience in the travel industry, ideally working as a travel agent and/or as a sales/ticketing agent or helpdesk support representative.
  • At least one year’s training experience, ideally in a travel agency, travel software company or similar
  • Experience in creating online training content such as videos, articles, etc.

Knowledge, Skills and Abilities

  • Thorough understanding of how travel agencies operate from both a front office and back office perspective
  • Strong computer and MS Office skills
  • Self-motivated and capable of working successfully under minimal supervision
  • Able to thrive in a small, fast moving, fluid, and demanding organisation
  • Excellent written, verbal, and telephone communication skills
  • Ability to travel within the UK and abroad
  • Team player
  • Fluency in English is essential and proficiency in other languages highly desirable
  • Experience using an LMS or other learning software tools highly desirable

Responsibilities

  • Delivering face-to-face and online software user training for company’s range of front, mid and back office management systems.
  • Creating training videos and other online training materials
  • Creating and updating training documentation
  • Working with the training team and other relevant stakeholders to develop training programmes for new and existing software products
  • Identifying internal / external training needs through analysis and regular consultation with the Training Manager
  • Participating in company-wide testing of new software releases
  • Assisting other departments with functional queries as required
  • Assisting with software demonstrations at trade shows, etc., as required
Job Location: 
London GB

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