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Business Travel Consultant ref: J358

Job Description: 

My client, an established TMC (Travel Management Company) is looking for a experienced Business Travel Consultant to book travel for their large database of clients.

Salary dependent on experience, open to either BTC or Senior BTC

  • To make reservations for flights, hotels and car hire using the Amadeus computerised system.
  • To quote and issue published air fares, split ticketing and nett fares in Amadeus
  • The ability to reissue air tickets using ticket changer and using manual fare entries.
  • Book low cost carriers via the internet and add passive sectors in Amadeus
  • Book hotels and flights with preferred suppliers.
  • Quote book and issue UK rail travel using the Evolvi rail system
  • Quote book and issue rail journeys outside of the UK with preferred suppliers
  • Advise visa requirements and use preferred supplier to process any applications.
  • Maintain good contact with clients by telephone, letter, E-mail and personal contact.
  • Receive client reservation request by telephone, fax, E-mail and take extreme care in understanding the exact requirements and personally double check the offer matches their request. 
  • Ensure invoices issued correctly and distributed according to client instructions as per profile.
  • Ensure complete accuracy when entering management statistical information and amending any errors quickly.  Report any errors with speed to your Team Leader/Manager
  • Accurately process refunds and double check with a colleague to ensure the same opinion is reached.  Add refund details to PNR for traceability records.
  • Receive complaints & advise Team leader/Manager for guidance.
  • Assist in other departments as required.
  • Attend promotional activities where possible and team meetings.
  • Support your team leader in day to day operations.

The ability to:  handle reservations accurately, ask for advice if uncertain.  Complete all documentation.  Use the telephone clearly and efficiently.  Work quickly and accurately.  Understand technology used.  Work under pressure.  Maintain systems accurately.  Co-operate with all staff in a professional manner.

Attributes necessary: Tact, Patience, Courtesy, Punctuality, Sense of humour, Flexibility, Professionalism and Co-operation. 

Job Location: 
Berkshire GB

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