Our client, a global travel-tech company, plays a pivotal role in enhancing customer service for airlines worldwide. As they continue to expand, they are in search of a Business Analyst with a deep understanding of travel-tech backend/Reservation Systems, PSS, PNR, and or GDS.
During project delivery and commercial proposal stages, as well as the transition at project initiation, you will work as a Business Analyst within the Delivery team. Your responsibilities will include:
Maintaining expert knowledge in platform functionality and new developments
Understanding the airline business needs and processes
Understanding internal Product business needs and processes
Leading client workshops
Leading internal Product analysis and definition
Requirements validation, both for client projects and internal Product projects
Creating documentation to support the commercial and delivery processes
Leading estimation sessions with stakeholders
Collaborating with Commercial and Delivery teams to understand, prioritise and manage multiple projects
Collaborating with the Product team to understand objectives, requirements, and priorities
Ensuring a smooth transition from commercial proposal to project team delivery
Providing support to the Delivery team as required during project delivery
Identifying and implementing process improvements
The ideal candidate will have:
Experience in customer software/IT solution business analysis
Travel industry background with knowledge of airline commercial systems such as reservations systems, PSS and GDS and their component parts
Ability and willingness to travel overseas for client meetings
Proven ability to lead discussions with customers and internal stakeholders
Functional/technical understanding of software applications
Proven experience in eliciting requirements
Proactively guide and support stakeholders (internal and external) to the most appropriate solution in line with product evolution
Excellent attention to detail
Organisational skills, with the ability to take on multiple duties
An enthusiastic, honest, ‘can-do’ attitude
A great communicator at all levels of a business
Excellent written and verbal communication skills